ARTIFILUM GENERAL SALES CONDITIONS
These sales conditions apply to the selling activities on the Artifilum website and for all that concerns distance selling or other distance service supplies between, the society Au fil de Lina- Artifilum, whose headquarters are located at 1102 chemin de Rimbelpré, 88370 Plombières-les-Bains, France, registered at the registre du commerce et des sociétés du Greffe du Tribunal d’Epinal under the SIREN number Siret 539 062 992 0001 8 - FR41 539062992 VAT and any person or entity making an order via distance selling, hereinafter called ‘the customer’.
The General Sales Conditions were established on March the 20th 2012 (last update 15th of December 2020) and are subject to changes based on regulations and laws evolutions in France.
Article 1. Application of commercial terms
The General Sales Conditions will be accepted by the customer without reservation for all distance made orders. The customer is fully aware of these conditions and thus its acceptance will necessarily be required upon the confirmation of the order.
The General Conditions of Sale applies exclusively to all sales made by the society Au fil de Lina - Artifilum both for its own account and on behalf of his constituents.
The information provided on the Artifilum website for catalogs, photographs, notes, are for illustrative purposes only and may be changed or updated without notice at any time.
The prices indicated on the Artifilum website are subject to change without notice. However, they are guaranteed once the sale is finally validated and the products are invoiced to the conditions prevailing at the date of registration.
Prices shown include all taxes included (VAT).
Regarding products imported from countries outside of the European Union (Ashford from New Zealand, Leclerc looms from Canada, Mirrix from USA) Artifilum carries out all clearance procedures (customs, shipment, importation). As a result, Artifilum deliver their products from their headquarters to the customer. The customer does not have to incur customs fees for any delivery in any of the countries of the European Union.
Article 2. Orders
The offers are valid while stocks last. If out of stock, Artifilum undertakes to inform the customer of the estimated delivery time required for replenishment. If this period exceeds 30 days after the order, the order will be validated with the consent of the client.
If unable to replenish the proposed article, Artifilum offers the customer a similar product or makes a refund of the ordered product.
Artifilum do the necessary to have as many products as possible available in stock. However, depending on the orders, Artifilum will have to ask suppliers to supply and delivery times will be necessary. The customer has the possibility to contact Artifilum before placing his order. In that case, Artifilum will be able to confirm to the customer the availability of the requested products. If needed, Artifilum will in any case communicate the delivery delays to the customer.
Article 3. Presentation of products on the Artifilum website
Artifilum takes great care to provide their customers with as much information as possible about the essential characteristics of the products. The photographs contained on this site are not contractual. Colors may vary depending on the nature of the computer screen used. In case of doubt about the colors, Artifilum can give advice that helps the customer in his choice. Products shown may undergo changes at the initiative of manufacturers.
Colors may also vary according to the dates of manufacture of lots.
Article 4. Different steps helping to place an order
4-1. Creating an account: When ordering for the first time on the Artifilum website, as a new customer, the customer must create an ‘account’. A ‘login’ and a password of at least eight alphanumeric characters will be requested. During each visit to the Artifilum website, the customer will have the possibility to access to his account via a secure connection where the customer may carry out his future orders safely.
The orders can be made in French or in English.
4-2 Cart: before confirming the order, the offer for sale is evidenced by the ‘cart’, which will include following information:
- The name of the product or the service,
- The amount of each item ordered according to the number or weight required (retail products with a price per kilo),
- The total amount of the order,
- The validity of the offer,
- Delivery charges,
- Payment terms,
- The terms of delivery or performance,
The customer is invited, before the validation of the order to verify the possible errors and to correct them.
The client validation for the order is the electronic signature which has the value between the two parties as a signature (Law 2000-230 dated the 13th of March 2000).
Artifilum reserves the right to cancel or refuse any order from a customer with whom there is a dispute over payment of a previous order.
The society Au Fil de Lina – Artifilum applies for all shipments to France metropolis, a flat transport sum (9.80 € including tax since the 20th of March 2012), the rate offered by Colissimo, the rate offered in Relay deposit, by Chronopost or by special carrier. Customers that have a special discount will be charged for actual costs.
For shipments outside France, real costs are charged
It is understood that the parcels to France, whose dimensions exceed 1 meter, cannot be sent to a Relay deposit. In this case, Artifilum will contact the customer to find together the most suitable delivery solution, without additional cost for the customer.
Regarding the Ashford product range (from New Zealand), Artifilum does not do any discount sales.
It is reminded that according to the law, we keep the data of your orders for a minimum duration of 10 years.
Depending on the characteristics of a non-standard package (size, weight, destination), Artifilum will select the most suitable carrier without extra cost for the customer.
Article 5. Payment of the order
Artifilum orders are payable by credit card (CB, Visa, Mastercard). The payment system is secure. Personal information of the customer, the credit card number is protected and encrypted by the bank platform.
Orders sent by mail must be accompanied by a payment (check payable to Artifilum) before recording.
Artifilum accepts administrative payments (local communities, public establishments) via Chorus. In this case, the Artifilum services are available to the customer to provide him a detailed quote which must be validated when ordering.
For all orders placed via the website www.artifilum.com, a confirmation will be emailed automatically with a summary of the purchase.
Article 6. Choozeo free credit payment option
Choozeo is a free credit without any fees, refundable in 3 or 4 times proposed by BPCE FINANCEMENT anonymous company with capital of 73 801 950 €
Registered office: 30 avenue Pierre Mendès France 75013 - 439 869 587 RCS Paris.
The amount of free credit varies between 135.00 € and 3000.00 €
Choozeo is reserved for individuals (major natural persons) residing in France and possessing Visa or MasterCard credit card with a validity date greater than 4 month to the date of purchase. Cards with systematic authorization including Electron, Maestro, Nickel etc ... as well as e-cards, Indigo and American Express cards are not accepted.
After completing the order, the customer must click on the ‘payment button in 3 or 4 times Choozeo by credit card’.
He is then redirected to the BPCE FINANCEMENT Choozeo web page displaying the summary of his order and the request for free credit, which he must then validate.
The society Au fil de Lina - Artifilum is limited to connect its customers with BPCE FINANCEMENT by indicating on its website a non-contractual landing page. It is therefore not subject to the regulation on intermediaries in banking operations and payment services.
In addition, if the customer requests to benefit from a financing solution proposed by BPCE FINANCEMENT, the information relating to his order and his identity (last name, first name, postal address) will be sent to him.
BPCE FINANCEMENT will use this information for the purpose of studying its application for the granting, management and recovery of credit.
BPCE FINANCEMENT reserves the right to accept or refuse its application for funding in 3 or 4 times without fees. The customer has a withdrawal period of 14 calendar days to give up his free credit.
Article 7. Monitoring the order
Before confirming the order, Artifilum communicates the date of delivery to the customer.
The customer will be informed of the status of their order throughout the process by consulting his personal account on the Artifilum website - access is free off connection fee to the customer.
If sent by Colissimo - the Post, a tracking number of the parcel will automatically be emailed to the customer. Tracking is available on the website laposte.fr.
Article 8. Withdrawal
According to the French Consumer Code regarding distance selling (Article L 121-20 of the Consumer Code), the customer has a period of 14 days to retract receipt of goods or acceptance of provides for services (traineeship). In this case, the customer may return the items at his own expense to the address Artifilum, 1102 chemin de Rimbelpré, 88370 Plombières-les-Bains, France, in their original condition and packaging. In this context, the customer may either request a refund of the paid amount, or the exchange of products. Shipping of the exchange shall be borne by the customer.
In case of refund, Artifilum refund the amount paid (excluding postage) no later than within 30 days from the date of withdrawal.
The right of withdrawal cannot give right to any compensation or penalties whatsoever.
The right of withdrawal cannot in any case apply to a personalized shopping and that has given rise to a special preparation making it impossible to return the product.
Article 9. Delivery
All products sold by Artifilum are verified by their services. Artifilum avoid deliveries directly from the manufacturer to the customer. These remain exceptions and are notified directly to the customer for approval.
The customer will receive confirmation of regular shipment delivery times when sending the package. For the Post the shipping delay is 48 hours. Artifilum cannot be held responsible for lateness in delivery of goods. For any delay (beyond 7 days), it is recommended that the customer contact Artifilum to start an investigation with the selected carrier.
In case of damage or loss, the customer must make accurate and detailed written reservations on the freight waybill in the carrier's presence. He must then apply directly by registered letter to the carrier to confirm reservations within 3 calendar days after delivery.
For parcels delivered by post, if the packaging has been reconditioned by the postal services, it is highly recommended for the client to request a finding damage established by the Postal Service. Artifilum should be informed as soon as possible to request an investigation. It is possible to reject the damaged package which will be returned to Artifilum. Upon receipt of the returned parcel, a new shipment will be made without any extra cost.
Products returned incomplete, damaged or soiled by the customer will not be resumed.
Although Artifilum do their best to ensure the delivery of orders within specified time, the customer may cancel the purchase by sending a registered letter by mail if the delay exceeds more than 7 days of this time. He will be refunded all the paid amounts within thirty days of the payment.
This measure does not apply in case of delay in delivery due to force majeure as defined by law.
Article 9 bis
The Chronopost option offers a rapid delivery time for your order (delivery the next day if working day, before 13h in Relay deposit, before 18h at home). However, the delay begins only when the order is complete and ready to be shipped, knowing that shipments can be insured until 10:00 am in the morning.
If the order requires a certain period of preparation, the customer will be notified at the latest, the next day (working day) after order date. The additional period does not modify the requested service and does not give rise to reimbursement.
Chronopost shippings are not insured on Saturdays.
In case of partial shipment, only the first shipment will be made by Chronopost, the balance will be shipped by normal route.
Regarding shipments to a Relay deposit, the Chronopost standards require that the dimensions of the package do not exceed 100 cm. In the case of out-of-the-box shipping, an alternative solution will be offered to the customer without any additional cost.
In case of urgent order, it is highly recommended to contact us, either by mail or by phone, before confirming your order.
Article 10. Property
In application of the Law n ° 80-335, of 12th of May 1980 regarding the effects of clauses of reservation of ownership in sales contracts, the goods to be delivered and invoiced to the Buyer shall remain the property of Artifilum until full payment of their price.
Article 11. Guarantees
Products distributed by Au Fil de Lina - Artifilum benefits besides legal guarantees from the date of delivery of any manufacturing defects, a contractual warranty of two years for all electrical and mechanical equipment by normal use and in accordance with manufacturer's recommendation
It is recalled that all the electrical appliances marketed by Artifilum meet the CE norm.
Article 12. Data Protection
The information requested from the client is necessary for the proceeding of his order.
In application of the Law No. 78-17 of 6th January 1978 relating to computers, files and liberties, Consolidated version May the 14th , 2009, you have the right to oppose (Article 26), access rights (Articles 34 to 38) and rectification rights (Article 36) of data which concerns you. Thus, you can require rectifying, complete, clarify, update or delete information about you which is inaccurate, incomplete, ambiguous, outdated or whose collection, use, disclosure or storage is prohibited. If you wish to exercise this right, simply contact us on via email@example.com
In principle, Artifilum refuses to use its customer database and email addresses for any other purpose than the proper functioning of the company. Therefore, we will never sell our files.
Article 13. Relations with customers
Artifilum listen to their customers and are available by telephone number +33 3 29 34 33 12 (standard rate) or by email at firstname.lastname@example.org
In case of dispute between the client and Artifilum, customer service is committed to respond in writing to any claim or different that may arise from a transaction between the customer and Artifilum.
In the absence of agreement, the jurisdiction in any dispute will be at the customer's unprofessional. In the opposite case, the Commercial Court of Epinal is solely responsible.
Au fil de Lina - Artifilum
1102 Chemin de Rimbelpré
Tel: +33(0)3 29 34 33 12
Monday to Friday from 9h00 to 12h00 and from 14h00 to 17h00